The Elements
Premium materials and
hand-selected finishing touches
Buy a product
HOW CAN I PURCHASE A PRODUCT FROM JOLIEQUE.COM?
We insist on making it easy to purchase products online. Customers can simply add items to their cart, proceed to checkout, purchase any of the listed products, and have them shipped directly to their home.
The shipment is processed after the order is placed.
DO YOU ACCEPT OFFERS?
The best price we offer is the one listed. We do not offer further discounts as we already offer the best price and product on the market. When factory conditions allow, we may apply discounts exclusively to newsletter subscribers or existing customers.
WHAT IS YOUR POLICY FOR ORDERS OUTSIDE THE EUROPEAN UNION?
We ship throughout the European Union and the rest of the world, with free shipping and no customs fees. Delivery times are generally 7-12 days from order processing.
IS YOUR SITE SECURE?
Jolieque.com is protected by a 256-bit SSL (Secure Socket Layer), so your information is completely secure. Additionally, we will never sell or distribute your information to anyone.
WHAT IS YOUR RETURN POLICY?
We offer a 3 day return policy we offer a buyback.
Full refund policy can be found here: Refund Policy
The products
ARE ALL YOUR PRODUCTS ASSEMBLED WITH AUTHENTIC MATERIAL PARTS?
Our products are made in the same factory that manufactures for luxury brands, located in China, using the same materials and following the same production standards. They cost less because they do not go through the luxury-brand commercial chain: we do not pay for licensing, massive marketing campaigns, or high brand markups. Labeling and quality control are handled directly by us, allowing us to offer the same quality at a more accessible price.
The goods are shipped directly from China, with no intermediaries involved.
However, they are significantly more expensive than counterfeit items because they are not cheap replicas: we do not use low-quality materials, nor do we cut corners on thickness, details, or craftsmanship. These are genuine, high-quality products made in the same places and with the same standards as high-end goods—simply without the luxury label surcharge.
In short:
fewer unnecessary costs than luxury brands, unmatched quality compared to counterfeits.
DO THE PHOTOGRAPHS PORTRAY THE ACTUAL PRODUCT YOU SELL?
Yes, all photos are of the actual product, without any alterations made to improve it or hide imperfections. However, you can request additional photos.
Payment Options
WHAT ARE MY PAYMENT OPTIONS?
Your safety is our top priority. We are committed to ensuring that every transaction you make with us is safe and secure, so you can shop online with complete peace of mind.
Terms of payment
1 The following payment methods are permitted on the Site:
- Bancomat ATM card
- Apple pay
- Shop pay
- Google pay
- Satispay
- Credit card
- Bank trasfer
The Company accepts credit cards from the circuits:
- VISA
- MasterCard
- Amex
- Nexi
Your Tranquility is Our Mission
We know how important it is for you to feel safe during the payment process. That's why we take the most advanced security measures to protect your personal and financial information. We use SSL (Secure Socket Layer) encryption to ensure that your data is transmitted securely and confidentially.
Secure Payment Options
We offer several reliable and secure payment options, so you can choose the one that makes you most comfortable. Whether you prefer to use credit or debit cards, you can be sure that your transaction will be protected.
Protection of Personal Data
We respect your privacy. Your personal information is treated in the strictest confidence and will never be shared with third parties without your explicit consent. You can shop with us safe in the knowledge that your data will be safe.
Customer service
Our customer support team is always available to answer your payment-related questions and concerns. If you need assistance or have doubts about the security of your payments, do not hesitate to contact us. We are here to help you.
Shopping online should be convenient and worry-free. We ensure a safe and secure checkout experience so you can focus on finding the products you love. Thank you for the trust you have placed in us, and for choosing us as your trusted store for online purchases.
DO YOU OFFER PAYMENT PLANS?
We do not directly offer a payment plan. For payment plans, you can choose Klarna or PayPal at checkout and you will be redirected to their site for payment options. If you are not satisfied with their terms, you can cancel the order at any time. If you have any questions about your Klarna or PayPal payment, you will need to contact them directly.
Shipping
HOW MUCH IS SHIPPING?
We offer free worldwide shipping! Our exclusive courier is DHL. Orders are fully insured for the entire order amount; if we provide you with a shipping label for service, return, or exchange, the label will be insured for the agreed purchase/exchange price
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
The process takes 15 days. From the date you place your order to receipt at your chosen shipping address, it takes a total of 15 days. Delivery is guaranteed and insured via DHL or FedEx.
